Privacy Policy
STG ("STG", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit stgonline.co, submit an enquiry, use the STG Virtual Studio, contact us, or use our customer support and warranty services.
By using the Website, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Website.
Who We Are
STG is a building materials supplier serving the GCC region, offering sanitaryware, tools, hardware, ironmongery, electricals, safety equipment, and construction chemicals and tapes.
Address: Building 1732, Way 6221, PO Box 1820, PC 130, Ghala Heights, Muscat, Sultanate of Oman
Phone: +968 2403 9600
Information We Collect
Information you give us
- Enquiries and quotation requests: name, company name, email address, phone number, country or city, and the products, quantities, and project details you submit through the cart and checkout page.
- Customer support and warranty requests: your contact details, product details, proof of purchase, and the nature of your issue or claim.
- Communications: messages sent by email, phone, contact forms, or WhatsApp, and any files or images you share.
- Newsletter or updates (if applicable): your name and email address.
Information collected automatically
- Device and browser type, operating system, and screen size
- IP address and approximate location
- Pages visited, time spent, referring website, and links clicked
- Cookie and similar-technology data (see Section 7)
Information from third parties
- Authorized dealers or partners who forward your enquiry or warranty details to us
- Social media platforms, if you interact with our pages
Authorized dealers or partners who forward your enquiry or warranty details to us Social media platforms, if you interact with our pages
How We Use Your Information
We use your personal data to:
- Respond to enquiries and prepare quotations covering pricing, availability, and quantities
- Provide customer support and handle warranty claims under the STG Trust program
- Help you locate authorized STG dealers and showrooms
- Operate and improve the Website, product explorer, and STG Virtual Studio
- Communicate about your requests, orders, and, where permitted, relevant products or updates
- Analyse Website usage and performance
- Maintain security, prevent fraud and misuse, and troubleshoot technical issues
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data where:
- You have given consent, such as by submitting a form or accepting cookies
- It is necessary to respond to your request or perform a contract with you
- It is necessary for our legitimate business interests, such as improving our services and securing the Website, provided these do not override your rights
- It is required by applicable law
Where we rely on consent, you may withdraw it at any time (see Section 10).
Sharing Your Information
We do not sell your personal data. We may share it with:
- Authorized dealers and partners within the GCC, where needed to fulfil your enquiry or provide after-sales support
- Manufacturers, where needed to handle warranty or technical queries
- Service providers who support the Website, such as hosting, IT, analytics, email, and communication tools like WhatsApp, under confidentiality and data protection obligations
- Professional advisers, such as legal and audit advisers
- Authorities, where required by law, regulation, or legal process
- Successors, in connection with a merger, acquisition, or restructuring, subject to this Policy
Cookies and Similar Technologies
The Website uses cookies and similar technologies to:
- Keep the cart working and remember the products you have added
- Remember your preferences
- Understand how visitors use the Website
- Improve performance and user experience
Types of cookies we may use: essential cookies, which are required for the Website to function; functional cookies, which remember your choices; and analytics cookies, which help us understand usage.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Website works, for example the enquiry cart.
Third-Party Services and Links
The Website may include features or links from third parties, including WhatsApp chat, embedded media such as YouTube, Google Fonts, and our Facebook, Instagram, LinkedIn, and YouTube pages. These services have their own privacy policies and may collect data directly from you. We are not responsible for their practices, so we encourage you to review their policies.
International Data Transfers
STG serves customers across Saudi Arabia, the UAE, Oman, Qatar, Kuwait, and Bahrain, and our service providers may be located outside your country. Your data may therefore be transferred to and processed in other countries. Where this happens, we take reasonable steps to ensure your data is protected in line with applicable laws, including the Sultanate of Oman's Personal Data Protection Law.
Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent at any time
- Opt out of marketing communications
To exercise these rights, contact us at info@sterlingsites.co. We may need to verify your identity before responding, and we will reply within a reasonable time as required by law.
Data Retention
We keep personal data only as long as necessary for the purposes described in this Policy, including to satisfy legal, accounting, warranty, or reporting requirements. When it is no longer needed, we delete or anonymise it.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Website is intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically. Continued use of the Website after changes means you accept the updated Policy.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, contact us:
STG
Building 1732, Way 6221, PO Box 1820, PC 130, Ghala Heights, Muscat, Sultanate of Oman
Phone: +968 2403 9600
Email: info@sterlingsites.co
